How do I return an item?

Any product(s) purchased through that are produced specifically to your specification are nonrefundable unless we determine that there was a flaw in the merchandise. Product(s) which are damaged in shipment must be returned in their original packing with their original packing slip to:

BFC, Inc.
115 27th Avenue North
Nashville, TN 37203

If any order is returned due to insufficient/incorrect address information or address change, the product(s) will not be replaced nor refunded. In stock items that are returned within 14 days of receipt must be in resalable condition in order to receive a full refund (less shipping costs). Return shipment costs will not be refunded. We will review returned products for credit or exchange only, if they are returned in resalable condition (undamaged with a vacuum seal intact) within 30 days.